Privacy Policy

Privacy Policy

Villento Casino — villentocasino-nz.org.

Effective Date: 28 May 2026.

Last Updated: 28 May 2026.

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1. Introduction

Welcome to Villento Casino. We are committed to protecting the privacy and personal information of every player — every punter — who visits or uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with Villento Casino at villentocasino-nz.org.

By registering an account, making a deposit, playing pokies or any other casino games, or simply browsing our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with its terms.

This policy is written for players based in New Zealand and is designed to comply with applicable New Zealand privacy law, including the Privacy Act 2020 (NZ) — New Zealand's primary legislation governing the collection, use, and disclosure of personal information. Where relevant, we also align our practices with internationally recognised standards, including principles comparable to those found in the General Data Protection Regulation (GDPR), to ensure the highest standard of data protection for our players.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

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2. Who We Are

Villento Casino operates villentocasino-nz.org and provides online casino entertainment services, including pokies, table games, live dealer experiences, and related promotional content. When we refer to "Villento Casino," "we," "us," or "our" throughout this document, we are referring to the operator of this platform.

For privacy-related enquiries, our dedicated support team is your first point of contact:

Email: [email protected].

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3. Applicable Law

As a platform serving New Zealand players, we operate in accordance with the Privacy Act 2020 (NZ), which came into force on 1 December 2020 and replaced the earlier Privacy Act 1993. This legislation establishes thirteen Information Privacy Principles (IPPs) that govern how agencies — including online businesses — collect, store, use, and disclose personal information about individuals.

Key principles we adhere to under the Privacy Act 2020 include:

• Purpose of collection: We only collect personal information for a lawful purpose directly connected to our functions or activities.
• Source of collection: Where practicable, we collect information directly from the individual concerned.
• Accuracy: We take reasonable steps to ensure that information we hold is accurate and up to date.
• Retention: We do not keep personal information longer than is necessary for the purposes for which it was collected.
• Access and correction: Individuals have the right to access and request correction of their personal information.
• Security: We take reasonable steps to protect personal information from unauthorised access, disclosure, or misuse.
• Disclosure: We do not disclose personal information to third parties except in limited, lawful circumstances.

We also acknowledge the role of the Office of the Privacy Commissioner (OPC) as New Zealand's independent authority responsible for overseeing compliance with privacy law. Players who believe their privacy rights have been breached may lodge a complaint with the OPC.

In relation to gambling compliance, we recognise the oversight roles of the Department of Internal Affairs and the Gambling Commission NZ.

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4. Information We Collect

We collect several categories of personal information, depending on how you interact with our platform.

4.1 Information You Provide Directly

• Account registration details: Full name, date of birth, residential address, email address, and phone number.
• Identity verification documents: Copies of government-issued identification (passport, driver's licence) and proof of address (utility bill, bank statement), collected as part of our Know Your Customer (KYC) obligations.
• Payment information: Details related to your chosen payment method, which may include Visa, Mastercard, POLi bank transfer credentials, Neosurf voucher references, cryptocurrency wallet addresses, or bank transfer details. Note: we do not store full card numbers on our servers.
• Communications: Any messages, emails, or support tickets you send to us at [email protected].
• Responsible gambling information: Self-exclusion requests, deposit limits, session limits, or other responsible gambling preferences you set.

4.2 Information Collected Automatically

When you visit or use our platform, we may automatically collect:

• Device and technical data: IP address, browser type and version, operating system, device identifiers.
• Usage data: Pages visited, games played (including pokies sessions), time spent on the platform, clicks, and navigation paths.
• Cookies and tracking data: See Section 9 (Cookies) for full details.
• Transaction data: Deposit and withdrawal amounts, transaction timestamps, payment method used, and account balance history.

4.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions (for transaction verification and fraud prevention).
• Identity verification and KYC service providers.
• Fraud detection and anti-money laundering (AML) screening services.
• Responsible gambling support organisations where a referral or self-exclusion notification is relevant.

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5. How We Use Your Information

We use your personal information for the following purposes:

We will not use your personal information for purposes incompatible with those listed above without first obtaining your consent or establishing another lawful basis for doing so.

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6. Identity Verification and KYC

As an online gambling platform, we are required to verify the identity of our players before processing withdrawals and in other circumstances required by applicable law and our licensing obligations. This process — commonly referred to as Know Your Customer (KYC) — may require you to submit:

• A copy of a government-issued photo ID (e.g, New Zealand passport or driver's licence).
• A recent proof of address document (e.g, utility bill or bank statement dated within the last three months).
• In some cases, proof of payment method or source of funds.

Your KYC documents are handled with the strictest confidentiality and stored securely. They are used solely for identity verification and compliance purposes and are never sold to third parties.

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7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We share data with trusted third-party providers who assist us in operating the platform, processing payments (including POLi, Visa/Mastercard, Neosurf, crypto, and bank transfer providers), conducting KYC checks, and providing customer support. These providers are contractually bound to protect your data and use it only for the specified purpose.
• Regulatory and legal authorities: We may disclose your information to the Department of Internal Affairs, the Gambling Commission NZ, law enforcement agencies, or courts where required by law or in response to a valid legal request.
• Fraud and AML screening: Your data may be shared with fraud prevention agencies and AML databases to comply with our anti-money laundering obligations.
• Responsible gambling organisations: If you request self-exclusion or if we identify problem gambling behaviour, we may share limited information with responsible gambling support services.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

We require all third parties who receive your data to handle it in accordance with applicable privacy law and to implement appropriate security measures.

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8. Your Rights Under the Privacy Act 2026

Under the Privacy Act 2020 (NZ), you have the following rights in relation to your personal information:

• Right of access: You have the right to request access to the personal information we hold about you.
• Right of correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to complain: If you believe we have breached the Information Privacy Principles, you may first raise the matter with us, and if unresolved, lodge a complaint with the Office of the Privacy Commissioner.

To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within 20 working days, in accordance with the timeframes set out in the Privacy Act 2020.

We may need to verify your identity before processing your request. In some cases, we may be entitled to refuse access or correction under the grounds set out in the Privacy Act 2020; if we do so, we will explain our reasons in writing.

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9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, to keep you logged in to your account, and to analyse how our site is used.

Types of cookies we use:

• Essential cookies: Necessary for the website to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language or currency display in NZD) to improve your experience.
• Analytics cookies: Collect anonymised data about how players use the platform, which pages are visited, and which pokies or games are most popular. This data helps us improve our services.
• Marketing cookies: Used to deliver relevant promotional content and offers. These are only placed with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform.

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10. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, access-controlled data storage with strict internal access policies.
• Regular security audits and vulnerability assessments of our systems.
• Staff training on data protection and confidentiality obligations.
• Incident response procedures to address any suspected data breach promptly.

In the event of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020's mandatory breach notification provisions.

No method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account and to keep your login credentials confidential.

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11. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by law or legitimate business purposes, including:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML/CFT regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years as required by New Zealand's Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).
• KYC documents: Retained for five (5) years from the date of the last transaction or account closure, whichever is later.
• Support communications: Retained for a reasonable period sufficient to resolve disputes and improve our services.

Once the applicable retention period has expired, we will securely delete or anonymise your personal information.

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12. Responsible Gambling and Your Data

Villento Casino is committed to promoting responsible gambling. If you use our responsible gambling tools — such as setting deposit limits, session time limits, or requesting self-exclusion — we will record this information in your account and use it to enforce your chosen restrictions.

We take our duty of care to New Zealand players seriously. If you or someone you know may be experiencing gambling-related harm, we encourage you to reach out to:

Problem Gambling Foundation New Zealand.

Helpline: 0800 664 262

Information related to responsible gambling measures and self-exclusion is treated with sensitivity and accessed only by authorised staff for the purposes of player protection and regulatory compliance.

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13. International Data Transfers

While Villento Casino serves New Zealand players, some of our service providers and technical infrastructure may be located outside of New Zealand. Where your personal information is transferred to a country that does not have equivalent privacy protections, we take steps to ensure that appropriate safeguards are in place — such as contractual protections — to maintain a comparable level of protection to that required under the Privacy Act 2020.

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14. Children's Privacy

Villento Casino is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you must not use this platform or provide us with any personal information.

If we become aware that we have inadvertently collected information from a person under 18, we will delete that information promptly and close any associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the platform following any changes constitutes your acknowledgment of the updated policy.

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16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact our privacy team:

Villento Casino Privacy Team.

Email: [email protected].

We aim to respond to all privacy-related enquiries within 10 working days.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner (OPC) of New Zealand.